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Terms and Conditions

Welcome to Upward Physiotherapy. By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

 

1. Services Provided

Upward Physiotherapy is a mobile physiotherapy service operating in Melbourne, Australia. We provide assessment, treatment, and rehabilitation services at the client’s home, workplace, or other agreed-upon locations.

2. Appointments & Cancellations

  • Appointments must be booked in advance and are subject to availability.

  • Cancellations or rescheduling made within 24 hours of the scheduled appointment time will incur a 100% cancellation fee.

  • No-shows will also be charged the full session fee.

  • Exceptions may be made at our discretion in cases of genuine emergency or illness.

3. Payment

  • Payment is due at the time of service unless otherwise agreed upon.

  • We accept credit/debit cards, bank transfer, or other approved payment methods.

  • Invoices not paid within 7 days may be subject to late fees.

4. Health Fund Rebates

  • Clients may be eligible for private health insurance rebates depending on their level of cover.

  • We do not guarantee eligibility for any rebate; clients should confirm with their health fund.

5. Client Responsibilities

  • Clients must provide accurate medical history and inform the physiotherapist of any changes to their health.

  • Clients must ensure a safe and appropriate space is available for treatment.

6. Limitation of Liability

  • While every care is taken, Upward Physiotherapy is not liable for any injury, loss, or damage that may arise from treatment unless caused by proven negligence.

  • All advice and exercises should be followed as instructed. Misuse or modification may result in injury and is not the responsibility of Upward Physiotherapy.

7. Consent

  • By attending an appointment, clients give consent to be assessed and treated by a qualified physiotherapist.

  • Clients may withdraw consent at any time.

8. Changes to Terms

  • These Terms and Conditions may be updated at any time. The current version will always be available on our website or upon request.

9. Governing Law

These Terms are governed by the laws of the State of Victoria and the Commonwealth of Australia.

Privacy Policy

Upward Physiotherapy is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We may collect and hold the following types of personal information:

  • Name, address, email, and phone number

  • Date of birth

  • Medical history and treatment records

  • Payment and billing details

  • Health fund information

  • NDIS number

We collect this information when:

  • You book an appointment

  • You fill out forms, speak with us, or communicate via phone or email

  • You use our website or social media platforms

2. Use of Information

Your personal information is used to:

  • Provide physiotherapy treatment and services

  • Maintain accurate medical records

  • Communicate with you regarding appointments and follow-ups

  • Process payments and health fund claims

  • Improve our services and comply with legal obligations

3. Disclosure

We do not sell or rent your information. We may disclose your personal information to:

  • Other healthcare professionals with your consent

  • Your health insurance provider

  • IT service providers, for secure storage and communication

  • Legal or regulatory bodies where required by law

4. Data Storage and Security

We take all reasonable steps to protect your personal information from misuse, loss, or unauthorized access. Information is stored securely using encrypted digital platforms and secure cloud storage.

5. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or out-of-date. Requests can be made in writing to the contact details below.

6. Website and Cookies

Our website may use cookies and analytics tools to enhance your browsing experience. You can disable cookies via your browser settings.

7. Complaints

If you have a complaint about how your personal information is handled, please contact us. We will respond within 30 days. If unsatisfied, you can contact the Office of the Australian Information Commissioner (OAIC).

8. Contact Us

For questions or concerns about our Privacy Policy or Terms: Upward Physiotherapy
Email: info@upwardphysiotherapy.com.au
Website: www.upwardphysiotherapy.com.au/contact

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